Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and with tags. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@basintrailco.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Customers are responsible for return shipping costs, unless the product is defective or there was an error during order fulfillment.

You can always reach out to us for any return questions at info@basintrailco.com